Shipping policy

All items are made to order and ship

SHIPPING & RETURNS

PLACING AN ORDER TODAY? HERE'S WHAT TO EXPECT!

🎁All our gifts are made-to-order. Most, right here in Greensboro, NC by the Jones Laser Craft crew! That way we keep prices low and quality high!

📃Once your order is placed, we get right to work. Please allow up to seven business days to receive your tracking number. Items that ship sooner will say *Ships within "X" days on the product page.

🚚 We currently ship to the US only. Our shipping partners estimate delivery between 4 to 12 business days depending on your location. 

QUALITY GUARANTEE:

  • If there is a manufacturer's defect, please email us within 7 days of delivery. Be sure to include clear photos of any quality issues so that we can work with our production partner to find a solution.
  • Please let us know if you'd like a return or a refund. 
  • Please allow 48 hours for us to process returns or refunds. 
  • Because we are a made to order business we can only return or refund items that have clear manufacturing defect. 

SHIPPING INSURED

All gifts are insured. If an item is damaged in shipping, please send an image of the item and the packaging so that we may process a claim in a timely manner. 

ped with insurance.