Shipping & Returns

Placing an order today? Here's what to expect!

🎁All our gifts are made-to-order. Most, right here in Greensboro, NC by the Jones Laser Craft crew! That way we keep prices low and quality high!

📃Once your order is placed, we get right to work. Please allow up to seven business days to receive your tracking number. Items that ship sooner will say *Ships within "X" days on the product page.

🚚 We currently ship to the US only. Our shipping partners estimate delivery between 4 to 12 business days depending on your location. 

Quality Guarantee:

  • If there is a manufacturer's defect, please email us within 7 days of delivery. Be sure to include clear photos of any quality issues so that we can work with our production partner to find a solution.
  • Please let us know if you'd like a return or a refund. 
  • Please allow 48 hours for us to process returns or refunds. 
  • Because we are a made to order business we can only return or refund items that have clear manufacturing defect. 

SHIPPING INSURED

All gifts are insured. If an item is damaged in shipping, please send an image of the item and the packaging so that we may process a claim in a timely manner. 

 

CUSTOM DESIGN AND CANCELLATION POLICY

You may cancel current designs within 24 hours of ordering (as long as the item has not shipped) with no restocking fees.

Custom Order Terms: I always send design proofs and revisions to clients until a design is agreed upon. Once the design is agreed I will then produce and ship the item. If, for some reason, no design works out for the client a %50 refund will be processed.

Concepts and designs take far more time than the actual production. Please be aware that we try awfully hard to make every customer happy with their purchase.

Later cancellations will be discussed with the client on a case-to-case basis. We will always work with you.