Shipping & Returns

Placing an order today? Here's what to expect!

🎁All our gifts are handmade & made-to-order. Most, right here in Greensboro, NC by the Jones Laser Craft crew! That way we keep prices low and quality high!

📃Once your order is placed, we get right to work. Please allow three to seven business days to receive your tracking number. Items with longer processing times will have an estimated time in the product description page.

🚚 We currently ship to the US & Cananda only. Our shipping partners estimate delivery between 2 to 12 business days depending on your location.

Quality Guarantee:

From our apparel and canvas production partners:

  • If there is a manufacturer's defect, please email us within 7 days of delivery. Be sure to include clear photos of any quality issues so that we can work with our production partner to find a solution.
  • Please let us know if you'd like a return or a refund. 
  • Please allow 48 hours for us to process returns or refunds. 
  • Because we are a made to order business we can only return or refund items that have clear manufacturing defect. 

From the Jones Laser Craft Shop in Greensboro, NC:

  • If your personalized item is incorrect, please reach out to us asap. We will do our best to correct it immediately. jessie@joneslasercraft.com
  • We cannot take returns or issue refunds for personalized gifts that were ordered incorrectly BUT we will always work with you one on one to help correct it. 

SHIPPING INSURED

All gifts are insured. If an item is damaged in shipping, please send an image of the item and the packaging so that we may process a claim in a timely manner. 

 

CUSTOM DESIGN AND CANCELLATION POLICY

You may cancel current designs within 24 hours of ordering (as long as the item has not shipped) with no restocking fees.

Custom Order Terms: We always send design proofs and revisions to clients until a design is agreed upon. Once the design is agreed I will then produce and ship the item. If, for some reason, no design works out for the client a %50 refund will be processed.